Consumer Rights & Instructions
1. Requesting Your Health Care Records
You have the right to request a copy of your health care records.
To Request Records:
-Submit a written request or use our records request form.
PHONE: (281)-826-6898
EMAIL: kirby@kirbylunacounseling.com
MAILING ADDRESS: 9301 State HWY 75 S, PO BOX 830, New Waverly, Texas 77358
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Please include your full name, full name of client, date of birth for client, contact information, and the records requested.
2. Contacting the Licensing/ Oversight Authority
Texas Behavioral Health Executive Council (BHEC)
Oversees licensed mental health professionals in Texas.
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WEBSITE: http://bhec.texas.gov
PHONE: (800)-821-3205 or (512)-305-7700
ADDRESS: 1801 Congress Ave., Ste. 7.300, Austin, TX 78701
3. File a Consumer Complaint
Texas Office of the Attorney General - Consumer Protection Division
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File a complaint online at:
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
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Consumer Protection Hotline: (800)- 621-0508
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Mailing Address: PO Box 12548, Austin, Texas 78711-2548
This notice is posted in compliance with Texas House Bill 4224 (Effective September 1, 2025).