Consumer Rights & Instructions
1. Requesting Your Health Care Records
You have the right to request a copy of your health care records.
To Request Records:
-Submit a written request or use our records request form.
PHONE: (281)-826-6898
EMAIL: kirby@kirbylunacounseling.com
MAILING ADDRESS: 9301 State HWY 75 S, PO BOX 830, New Waverly, Texas 77358
Please include your full name, full name of client, date of birth for client, contact information, and the records requested.
2. Contacting the Licensing/ Oversight Authority
Texas Behavioral Health Executive Council (BHEC)
Oversees licensed mental health professionals in Texas.
WEBSITE: http://bhec.texas.gov
PHONE: (800)-821-3205 or (512)-305-7700
ADDRESS: 1801 Congress Ave., Ste. 7.300, Austin, TX 78701
3. File a Consumer Complaint
Texas Office of the Attorney General - Consumer Protection Division
File a complaint online at:
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
Consumer Protection Hotline: (800)- 621-0508
Mailing Address: PO Box 12548, Austin, Texas 78711-2548
This notice is posted in compliance with Texas House Bill 4224 (Effective September 1, 2025).